Refund policy

At PuraValue, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned with original packaging.

  • Not be damaged due to misuse or improper handling.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned after opening or use, including:

  • Personal care products

  • Beauty products

  • Health & wellness products

  • Items marked as Non-Returnable

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos or videos.

Once verified, we will arrange a replacement or refund at no extra cost.

Refunds

After receiving and inspecting the returned item, we will notify you regarding the approval of your refund.

Approved refunds are processed within 5–7 business days through the original payment method.

For Cash on Delivery (COD) orders, refunds will be transferred to your provided bank account or UPI ID.

Order Cancellation

Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible.

Contact Us

For any return or refund request, contact our support team.

We are committed to providing a smooth and hassle-free shopping experience.